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| Choose Your One-Stop Shop for IT Outsourcing. |
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| Whether a small local business or a global enterprise, companies face the complex and often expensive task of building and maintaining the IT component of their operations. Time, expense and lack of knowledge dissuade many companies from taking on the technical components of their business themselves, making IT outsourcing a competitive and rapidly expanding service market. |
| While the complexity of
IT needs vary, there are certain universal requirements. Every business
must have a user-friendly, reliable and secure Web site, as well
as up-to-date technology and systems for the office's computer network.
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| Depending on your objectives, a knowledgeable Web hosting provider can provide solutions that eliminate the need for an expensive, full-time IT staff. Advanced Web hosting providers are growing in popularity, as they are the most cost-effective and logical solution for many companies who do not consider information technology a core competency. Companies can leverage the tremendous technical expertise and resources provided by these hosting providers. These services eliminate the burden of staying on top of the latest technology or the maintenance of an expensive data center. |
| In addition to securely hosting your company's servers, many reputable hosting companies offer a wide range of services, including Web design, database management and audio/video streaming. Various hosting solutions, such as co-location or fully managed services, are available to accommodate each organization's IT requirements. |
| Co-location is an option for companies that own and maintain their own servers, but for reasons of security, redundancy and connectivity wish to store the server in a safe, specially designed environment. The administrator has full access to the server, which is housed in a segregated, locked cabinet. This service provides the client with "rental" space for servers while allowing them to maintain full administrative control. An IT administrator on staff or an outside consultant handles any problems or updates. |
| Managed or dedicated hosting is another outsourcing option. As with co-location, the server is located at the Web hosting provider's secure facility. However, the hosting company is responsible for maintaining that server and fixing any problems that occur. This is often a more efficient, cost-effective solution than retaining a full-time employee to handle situations that only occasionally occur. |
| Technology:
What to demand from your Web hosting provider. |
| Technology should be the core competency
of any Web hosting provider. Make sure that your provider has control
of its data center and that the network architecture is scalable
to accommodate future technology. Web hosting companies often rent
space from larger providers and. are unable to guarantee up-time
or quality of service. A Web hosting provider should be able to
guarantee that your server, website or application is available
24/7, with a 99.99 percent service-level agreement. |
| When you have found a company with its own data center, insist that the provider have all of the following components that are necessary for any state-of-the-art network operations center: |
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| Service:
What to expect from your Web hosting provider. |
| Although many are not, Web hosting providers should be in the customer service business. Before you outsource components of your IT strategy to a hosting company, make sure they have the staff to support your company both technically and personally. |
| Here
are some questions to ask yourself and a prospective Web hosting
provider. |
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| The
perfect match: Finding the provider that will grow with your company. |
| Growth is a fundamental element in any business plan. Considerations such as additional bandwidth, new e-commerce capabilities and technological upgrades should be included in growth projections. Although you may require minimal IT applications now, growth will necessitate the allocation of more resources towards this aspect of your business. |
| Understand that
you get what you pay for. You might see $9.95/month hosting all
over the place, but ask yourself, "How can a company really afford
to provide a high level of service at that kind of price?" Usually,
they can't. |
| Make sure your provider has the ability, technology and expertise to grow with your company. Maintain verbal contact with the hosting company, talk to their tech support team and test them out. "Kick the tires" before you move forward so that you really know with whom you're getting involved. |
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